Frequently Asked Questions

Go to the Upload page and drag-and-drop your Zerodha tradebook file (CSV or Excel). Download it from Console → Reports → Tradebook.

Brokers log individual 'orders' (every time you click buy or sell). TradeLossMD's algorithm automatically stitches those individual orders together into complete 'round-trip trades' (from your initial entry to your final exit). This allows our AI to analyze the psychology behind your entire position, rather than just single clicks.

Currently, we support Zerodha Kite tradebooks. Support for Upstox, Angel One, and Groww is coming soon. You can request your broker via the Feedback button.

Yes! Your data is encrypted in transit (TLS 1.3) and at rest (AES-256). We never share your trading data with third parties. You can delete all your data anytime from Settings.

Revenge trading is when you make impulsive trades after a loss, trying to recover quickly. Our algorithm detects trades made within 15 minutes of a losing trade with increased position size.

The Risk Score (0-100) combines multiple factors: overtrading frequency, revenge trading instances, position sizing consistency, and drawdown patterns. A higher score means higher risk behavior.

This shows the total amount you paid in brokerage, STT, and other transaction charges. For active traders, this can be significant - sometimes more than your actual losses!

It re-calculates your P&L by applying hypothetical rules (like 'No trades after 2 PM' or 'Max 3 trades per day'). This shows you how much you could have saved by following specific discipline rules.

Free users can access the Overview and Brokerage & Fee Audit features. Premium features like Behavioral Analysis, Psychology Patterns, and Greeks are available with a paid plan.

Yes! Go to Settings > Billing and click 'Cancel Auto-Renewal'. You'll retain access until the current billing period ends. No questions asked.

We offer a 7-day money-back guarantee on all plans. If you're not satisfied, contact [email protected] within 7 days of purchase. Refunds are processed to the original payment method within 5-7 business days.

Full refund within 7 days of purchase, no questions asked. After 7 days, we offer pro-rated refunds for unused portions of monthly subscriptions. One-time report purchases are non-refundable after the report has been generated. To request a refund, email [email protected] with your registered email and payment ID.

Yes, all prices are inclusive of 18% GST. If you need a GST invoice for your business, add your GSTIN in Settings > Billing.

Yes, Pro plans auto-renew monthly and Elite plans auto-renew annually via Razorpay. You can cancel anytime from Account > Subscription Management. After cancellation, you keep access until the current billing period ends.

Go to Settings > Account and click 'Delete Account & Data'. This will permanently erase all your data including trades, analysis results, and uploaded files. This action cannot be undone.

Yes! In Settings, click 'Download My Data' to get a ZIP file containing all your trades, analysis results, and original uploaded files.

Yes, we comply with the Digital Personal Data Protection Act (DPDPA) 2023. We maintain consent logs, provide data portability, and support the right to erasure.